FAQ

If you have sent tokens to create the wallet and the time has not expired, please check the following list:

If you have sent the required token amount, please wait patiently for the number of confirmations on the blockchain required by Loopring to be reached. Once the required number of confirmations has been reached, Loopring will create your wallet.

If the blockchain shows that your transaction has been confirmed, but the wallet has not been created successfully, please make sure that you have sent the correct token and the amount needed to create the wallet.

If you have not sent the correct token or the necessary amount, the wallet will not be created. In this case, please deposit your selected tokens in full within the specified time, otherwise your deposited assets will be lost.

If the time has expired and the wallet has been uninstalled, the creation fees and assets you previously paid will be lost.

If you still don’t know how to do this, please contact us.